Terms of services

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Agreed Terms of Service

Last Updated: October 5, 2025

Ookulli OÜ | Company Registration Number: 17155053
Registered Address: Angerja tn 4-8, 10412, Põhja-Tallinna linnaosa, Tallinn, Harju maakond, Estonia
Contact: hello@ookulli.com

1. Introduction & Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Ookulli OÜ ("Ookulli", "we", "us", or "our") governing your access to and use of the Ookulli platform, website, and all related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

These Terms apply to all users of the Service, including both free users and paying customers. Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

Effective Date: These Terms are effective as of the date you first access or use the Service and remain in effect until terminated in accordance with Section 14.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Account" means the user account you create to access and use the Service.
"Content" means any contracts, documents, text, data, or other materials you upload to or create using the Service.
"Credits" means the prepaid usage units you purchase to access document analysis features on the Service.
"Freemium Version" means the free tier of the Service with limited functionality available without purchasing Credits.
"Platform" means the Ookulli web-based application and all associated technology, software, and infrastructure.
"Service" means the Ookulli AI-powered contract review platform, including all features, tools, analysis, and related services.
"User Content" means all Content, data, and materials you upload, submit, or provide to the Service.

3. Eligibility & Account Registration

3.1 Age Requirement

You must be at least 18 years of age to use the Service. By creating an Account, you certify that you are at least 18 years old and have the legal capacity to enter into these Terms.

3.2 Account Creation

To access certain features of the Service, you must create an Account by providing a valid email address and any other required information. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your Account information to keep it accurate and current
Maintain the security and confidentiality of your Account password and login credentials
Notify us immediately at hello@ookulli.com of any unauthorized use of your Account or any other security breach
Accept all responsibility for any activity that occurs under your Account

3.3 Account Sharing Prohibited

You may not share your Account credentials with any other person or allow any other person to access your Account. Each Account is for individual use only.

3.4 Right to Refuse or Terminate Accounts

We reserve the right to refuse registration, suspend, or terminate any Account at any time, for any reason or no reason, including if we believe you have violated these Terms or engaged in unlawful or harmful conduct.

4. Description of Service

4.1 What Ookulli Does

Ookulli is an AI-powered contract review platform that provides the following features:

Analysis of uploaded contracts using artificial intelligence technology
Summaries and simplified explanations of legal terms and clauses
Identification of potential risks, unusual clauses, or non-standard provisions
Jurisdiction-specific legal information and insights
Document comparison and clause highlighting tools

4.2 How the Service Works

The Service uses advanced AI models (AWS Bedrock) to analyze contracts you upload. The AI processes the text of your documents to generate summaries, identify key terms, and provide information about legal concepts relevant to your contract.

4.3 Service Availability

We strive to make the Service available 24 hours a day, 7 days a week. However, the Service is provided on an "as available" basis, and we do not guarantee uninterrupted access or error-free operation. The Service may be temporarily unavailable due to:

Scheduled or emergency maintenance
Technical issues or infrastructure failures
Third-party service provider outages (AWS, Stripe, etc.)
Circumstances beyond our reasonable control

4.4 Right to Modify or Discontinue Features

We reserve the right to modify, update, enhance, or discontinue any features or functionality of the Service at any time, with or without notice. We will provide at least 30 days' advance notice via email for major changes that significantly reduce functionality or remove core features.

4.5 No Obligation to Provide Updates

We have no obligation to provide any updates, enhancements, or new features, though we may do so at our discretion.

4.6 File Format and Size Limitations

The Service currently supports the following file specifications:

Supported format: PDF documents only
Maximum file size: 50MB per document
Text extraction: Only text content within PDFs is extracted and analyzed
Image processing: Images embedded within PDF documents are not currently processed or analyzed by the AI

You are responsible for ensuring your documents meet these technical requirements before uploading. Documents that exceed these limitations may fail to upload or may not be analyzed correctly.

5. Critical Legal Disclaimers

5.1 NOT LEGAL ADVICE

THE SERVICE DOES NOT PROVIDE LEGAL ADVICE. THE SERVICE PROVIDES INFORMATION ONLY.

The analysis, summaries, explanations, and information provided by the Service are for informational purposes only and do not constitute legal advice, legal opinions, or any form of professional legal services. The Service is not a substitute for consultation with a qualified attorney.

5.2 No Attorney-Client Relationship

No attorney-client relationship is created between you and Ookulli, or any of its employees, contractors, or representatives, through your use of the Service. Your use of the Service does not create any confidential or privileged relationship.

5.3 AI Analysis May Contain Errors

The Service uses artificial intelligence technology to analyze documents. AI-generated outputs may contain errors, inaccuracies, omissions, or outdated information. We do not warrant or guarantee the accuracy, completeness, reliability, or suitability of any AI-generated analysis or information.

5.4 User Solely Responsible for Decisions

You are solely responsible for all decisions you make based on information provided by the Service. You must independently verify all information and consult with a qualified attorney before making any legal decisions or taking any action based on the Service's outputs.

5.5 Consult a Qualified Attorney

YOU SHOULD ALWAYS CONSULT WITH A QUALIFIED ATTORNEY LICENSED IN YOUR JURISDICTION BEFORE:

Signing any contract or legal document
Making any legal decisions
Relying on any information provided by the Service
Taking any action with legal consequences

5.6 Jurisdiction-Specific Information

Information provided by the Service may include jurisdiction-specific legal concepts. This information is general in nature and may not be accurate, complete, or applicable to your specific situation or jurisdiction. Laws vary significantly by location and change frequently.

5.7 Not a Regulated Legal Service Provider

Ookulli OÜ is not a law firm and is not regulated by any legal services regulatory authority. We are not authorized to provide reserved legal services such as litigation, probate, notarization, or administering oaths. The Service is a technology platform only.

6. User Obligations & Acceptable Use

6.1 General User Obligations

By using the Service, you agree to:

Use the Service only for lawful purposes and in compliance with these Terms
Provide accurate and truthful information when creating your Account
Maintain the security of your Account credentials
Comply with all applicable laws and regulations in your use of the Service
Use the Service in a manner consistent with its intended purpose

6.2 Prohibited Activities

You may not, and may not permit any third party to:

Account Misuse:

Share your Account credentials with any other person
Create multiple Accounts to circumvent usage limits or payment requirements
Use another person's Account without authorization
Provide false, inaccurate, or misleading information during registration

Content Violations:

Upload, submit, or transmit any Content that:
- Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
- Infringes any intellectual property right, privacy right, or other right of any person or entity
- Contains viruses, malware, or other malicious code
- Promotes discrimination, hatred, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
- Depicts or promotes illegal activity, terrorism, or violence
- Contains sexually explicit material or child exploitation material
- Violates any contractual duty, fiduciary duty, or duty of confidentiality owed to another person

Technical Misuse:

Attempt to gain unauthorized access to the Service, other users' Accounts, or our systems
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
Use any automated means (bots, scrapers, crawlers) to access the Service without our express written permission
Interfere with or disrupt the operation of the Service or servers or networks connected to the Service
Circumvent any security measures, access controls, or usage limits implemented in the Service
Upload or transmit any viruses, worms, malware, or malicious code

Commercial Misuse:

Use the Service to develop, train, or improve competing AI models or machine learning systems
Use the Service to build a competing product or service
Resell, sublicense, or otherwise commercialize access to the Service without our written permission (unless you are a law firm using the Service for client services)
Use the Freemium Version for commercial purposes beyond evaluation

Data Misuse:

Upload personal data of individuals under 18 years of age
Upload data you do not have the legal right to process or share
Use the Service for automated decision-making that has legal or similarly significant effects on individuals

6.3 Consequences of Prohibited Use

If you engage in any prohibited activity, we may, in our sole discretion and without liability to you:

Suspend or terminate your Account immediately
Delete your Content
Report your activity to law enforcement or regulatory authorities
Pursue legal action against you
Take any other action we deem necessary to protect the Service and other users

7. User Content & Intellectual Property

7.1 Your Ownership of User Content

You retain all ownership rights in and to your User Content. We do not claim any ownership rights in your uploaded contracts or documents.

7.2 License You Grant to Ookulli

By uploading User Content to the Service, you grant Ookulli a worldwide, non-exclusive, royalty-free, fully paid-up license to:

Store, process, and analyze your User Content solely for the purpose of providing the Service to you
Display your User Content back to you within the Service interface
Make temporary copies necessary for technical operation and data backup
Process your User Content using AI models (AWS Bedrock) to generate analysis and outputs

This license is limited to providing the Service to you. We will not:

Use your User Content to train AI models or develop new algorithms (inference only, no training)
Share your User Content with third parties except as necessary to provide the Service (e.g., AWS for processing)
Use your User Content for marketing or promotional purposes
Retain your User Content longer than necessary or beyond the periods specified in our Privacy Policy

7.3 Your Representations and Warranties

You represent and warrant that:

You own or have all necessary rights, licenses, and permissions to upload and use your User Content on the Service
Your User Content does not infringe any intellectual property rights, privacy rights, or other rights of any third party
Your User Content does not violate any applicable law or regulation
You have obtained all necessary consents to upload personal data contained in your User Content

7.4 User Indemnification for Content

You agree to indemnify, defend, and hold harmless Ookulli, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

Your User Content
Your violation of these Terms
Your violation of any rights of any third party
Your misuse of the Service

7.5 Ookulli's Intellectual Property

Ookulli owns all intellectual property rights in and to the Service, including:

The Ookulli software, platform, algorithms, and technology
The Ookulli website, user interface, and design
The Ookulli name, logo, branding, and trademarks
Any tools, features, or functionality we develop

Nothing in these Terms grants you any license or right to use our intellectual property except as expressly necessary to use the Service in accordance with these Terms.

7.6 Feedback and Suggestions

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation to compensate you.

8. Payment Terms

8.1 Pricing Model

The Service operates on a pay-as-you-go credit-based system:

Freemium Version: A limited free tier is available with restricted functionality
Credits: You may purchase Credits to access full document analysis features
Credits are prepaid and deducted from your balance when you use document analysis services

Current pricing for Credits is available on our website. All prices are exclusive of applicable taxes unless otherwise stated.

8.2 Payment Processing

Payments are processed securely by Stripe, our third-party payment processor. By making a purchase, you agree to provide:

Valid payment information (credit card, debit card, or other accepted payment method)
Authorization for us to charge your selected payment method
Accurate billing information

You are responsible for maintaining valid payment information in your Account.

8.3 Credit Purchases

When you purchase Credits:

Credits are added to your Account balance immediately upon successful payment
Credits do not expire unless your Account is terminated or deleted
Credits are non-transferable and may only be used by you on your Account
Credits have no cash value and cannot be redeemed for cash

8.4 Refund Policy

We offer a 14-day, no-questions-asked refund policy:

You may request a full refund of any Credit purchase within 14 days of the purchase date
To request a refund, contact us at hello@ookulli.com with your Account email and transaction details
Refunds will be processed within 5-10 business days to your original payment method
After 14 days, all Credit purchases are final and non-refundable

Exception: If you have already used Credits from a purchase, we may deduct the value of used Credits from your refund amount.

8.5 Taxes

You are responsible for paying all applicable taxes, duties, and government fees associated with your purchase of Credits. If we are required by law to collect or remit taxes on your purchase, we will add the applicable tax amount to your invoice.

8.6 Non-Payment and Account Suspension

For pay-as-you-go Credits, payment is due immediately upon purchase. If a payment fails or is reversed (e.g., chargeback), we may:

Suspend or restrict access to your Account
Deduct the disputed amount from your Credit balance
Terminate your Account if the issue is not resolved

8.7 Price Changes

We reserve the right to change our pricing for Credits at any time. We will provide at least 30 days' advance notice of any price increases by:

Posting updated pricing on our website
Sending an email notification to your registered Account email

Price changes will not affect Credits you have already purchased. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

8.8 Promotional Pricing and Credits

We may occasionally offer promotional pricing, discounts, or bonus Credits. Promotional offers:

Are subject to specific terms and conditions which will be disclosed at the time of the offer
May be modified or withdrawn at any time at our sole discretion
May not be combined with other offers unless explicitly stated
May have expiration dates or usage restrictions

9. Service Availability & Modifications

9.1 "As-Is" Service Provision

The Service is provided on an "as-is" and "as-available" basis. We do not guarantee that the Service will be available at all times or will operate without interruption, delay, or error.

9.2 Maintenance and Downtime

The Service may be temporarily unavailable due to:

Scheduled maintenance: We will use reasonable efforts to provide advance notice of planned downtime
Emergency maintenance: Required to address security issues, critical bugs, or infrastructure problems
Third-party failures: Outages or issues with AWS, Stripe, or other service providers

We are not liable for any downtime, service interruptions, or loss of access to the Service.

9.3 Service Modifications

We reserve the right to:

Modify, update, or enhance any features or functionality of the Service
Remove features or functionality from the Service
Change the technical infrastructure or architecture of the Service
Update AI models or analysis algorithms

Major Service Changes: For significant changes that materially reduce functionality or remove core features, we will provide at least 30 days' advance notice via email to your registered Account email address.

Minor Changes: We may make minor updates, improvements, or bug fixes at any time without notice.

9.4 No Obligation to Maintain Features

We have no obligation to maintain any particular feature, functionality, or compatibility with any third-party service. Features may be modified or discontinued at our sole discretion.

9.5 Third-Party Service Dependencies

The Service relies on third-party infrastructure and services, including:

AWS (Amazon Web Services): Cloud hosting and AI processing
Stripe: Payment processing

We are not responsible for failures, outages, or issues caused by these third-party providers.

10. Limitation of Liability

10.1 Consumer Rights Protection

FOR UK AND EU CONSUMERS: Nothing in these Terms affects your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015 or equivalent EU legislation. If you are a consumer (an individual using the Service for personal purposes), the limitations in this Section 10 apply only to the extent permitted by law and do not limit our liability for matters where liability cannot be excluded or limited by law.

10.2 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OOKULLI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU HAVE PAID TO OOKULLI IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

If you have not paid any fees (i.e., you only use the Freemium Version), our maximum liability shall not exceed £100 (one hundred British pounds).

10.3 No Liability for Specific Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OOKULLI SHALL NOT BE LIABLE TO YOU FOR:

AI Analysis and Outputs:

Errors, inaccuracies, omissions, or misleading information in AI-generated analysis or outputs
Decisions you make based on the Service's analysis or information
Financial losses, legal liabilities, or damages resulting from your reliance on the Service
Losses arising from signing a contract after using the Service to review it

Service Issues:

Service interruptions, downtime, delays, or unavailability
Loss of data, Content, or information (though we make reasonable efforts to prevent data loss)
Bugs, errors, defects, or malfunctions in the Service
Security breaches, unauthorized access, or data breaches (subject to Section 10.7)

Third-Party Actions:

Actions or failures of AWS, Stripe, or any other third-party service provider
Malicious actions by other users or third parties

Indirect and Consequential Damages:

Loss of profits, revenue, business, or business opportunities
Loss of goodwill or reputation
Loss of anticipated savings or benefits
Indirect, incidental, special, consequential, exemplary, or punitive damages of any kind

10.3 User Assumption of Risk

You acknowledge and agree that you use the Service at your own risk. You assume all risks associated with:

Uploading Content to the Service
Relying on AI-generated analysis or outputs
Making decisions based on information provided by the Service

10.4 Failure of Essential Purpose

The limitations of liability in this Section 10 shall apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.

10.5 Application Across Claim Types

The limitations and exclusions in this Section 10 apply to all claims, whether based on:

Contract
Tort (including negligence)
Strict liability
Breach of warranty
Breach of statutory duty
Misrepresentation
Any other legal theory

10.6 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages. If the laws of your jurisdiction limit the applicability of these limitations, our liability will be limited to the maximum extent permitted by applicable law.

10.7 Exceptions to Limitations

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct
Any other liability that cannot be excluded or limited under applicable law

10.8 Allocation of Risk

You acknowledge that the limitations of liability in this Section 10 are a fundamental basis of the bargain between you and Ookulli and reflect a reasonable allocation of risk. The pricing of the Service reflects these limitations.

11. Indemnification

11.1 Scope of Indemnification

Note for Consumers: If you are a consumer (an individual using the Service for personal, non-commercial purposes), the indemnification obligations in this Section apply only to the extent permitted by applicable consumer protection laws in your jurisdiction.

11.2 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Ookulli OÜ, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, and licensors (collectively, the "Ookulli Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

Your Use of the Service:

Your violation of these Terms
Your violation of any applicable law or regulation
Your misuse of the Service or any prohibited activity

Your Content:

Your User Content or any claim that your User Content infringes, violates, or misappropriates the intellectual property rights, privacy rights, or other rights of any third party
Any personal data you upload without proper authorization or consent

Your Decisions:

Decisions you make based on the Service's outputs or analysis
Any contract you sign, modify, or negotiate after using the Service to review it
Any legal action, dispute, or liability arising from your use of the Service

Third-Party Claims:

Claims by any third party arising from your use of the Service
Claims that your actions using the Service harmed or damaged a third party

11.3 Defense and Settlement

Ookulli reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree not to settle any such matter without Ookulli's prior written consent.

11.4 Cooperation

You agree to cooperate fully with Ookulli in the defense of any claim subject to indemnification under this Section 11.

12. Warranties & Disclaimers

12.1 Consumer Rights Protection

FOR UK AND EU CONSUMERS: If you are a consumer, nothing in this Section affects your statutory rights under applicable consumer protection laws. Under UK law, digital content must be as described, fit for purpose, and of satisfactory quality. These statutory rights cannot be excluded or limited by contract. The disclaimers in this Section apply only to the extent permitted by law.

12.2 Service Provided "AS IS"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12.3 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OOKULLI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Implied Warranties:

Merchantability
Fitness for a particular purpose
Non-infringement
Quiet enjoyment
Title

Service Quality:

That the Service will be uninterrupted, timely, secure, or error-free
That any errors or defects in the Service will be corrected
That the Service will meet your requirements or expectations
That the Service is free from viruses, malware, or other harmful components

Accuracy and Reliability:

The accuracy, completeness, reliability, or currency of any information or outputs provided by the Service
That AI-generated analysis will be accurate, correct, or suitable for your purposes
That the Service will identify all risks, issues, or problems in your contracts

Security:

That the Service is completely secure or that unauthorized access will never occur (though we implement reasonable security measures)

12.4 Third-Party Content and Services

We disclaim all warranties and liability for:

Third-party services (AWS, Stripe, etc.) integrated with the Service
Third-party content, links, or resources accessible through the Service
Actions or omissions of third-party service providers

12.5 AI Technology Limitations

You acknowledge and agree that:

Artificial intelligence technology has inherent limitations and may produce inaccurate, incomplete, or misleading outputs
AI models are probabilistic and cannot guarantee correct results
The Service's AI analysis is not a substitute for human legal expertise
You must independently verify all AI-generated information

12.6 No Professional Advice

OOKULLI DOES NOT PROVIDE LEGAL, FINANCIAL, TAX, ACCOUNTING, OR OTHER PROFESSIONAL ADVICE. Any information provided by the Service is for general informational purposes only and should not be relied upon as professional advice.

12.7 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties. If the laws of your jurisdiction do not allow the exclusion of implied warranties, the above exclusions may not apply to you, and implied warranties may be limited to the minimum period required by law.

12.8 Your Responsibility

You are solely responsible for:

Evaluating whether the Service is suitable for your needs
Determining the accuracy and suitability of any information provided by the Service
Verifying all outputs and information before relying on them
Consulting with qualified professionals before making legal or business decisions

13. Data Protection & Privacy

13.1 Privacy Policy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, available at https://ookulli.com/privacy-policy. The Privacy Policy is incorporated by reference into these Terms.

13.2 Consent to Data Processing

By using the Service, you consent to the collection, use, storage, and processing of your personal data as described in our Privacy Policy, including:

Transfer of your data to AWS servers in the EU (Ireland) for hosting
Transfer of your data to AWS Bedrock for AI processing, which may involve processing in the United States under AWS's GDPR Data Processing Addendum and Standard Contractual Clauses

13.3 GDPR and UK GDPR Compliance

We are committed to compliance with the General Data Protection Regulation (GDPR) and the UK GDPR. You have the following rights regarding your personal data:

Right of access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data (subject to legal retention requirements)
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to certain processing activities
Right to restrict processing: Request limitation of data processing in certain circumstances

To exercise any of these rights, contact us at hello@ookulli.com.

13.4 Data Security

We implement reasonable technical and organizational measures to protect your data, including:

Encryption in transit (TLS/SSL) and at rest
Role-based access controls
Regular security monitoring and updates
Secure infrastructure provided by AWS

However, no method of transmission or storage is completely secure. You acknowledge that you provide data to the Service at your own risk.

13.5 Data Retention

We retain your personal data and User Content in accordance with our Privacy Policy:

Active accounts: Data retained while your Account remains active
Deleted accounts: Data deleted within 30 days of account deletion request
Service logs: Retained for 90 days for security and debugging purposes
Payment records: Retained as required by applicable tax and accounting laws (typically 7 years)

13.6 User Responsibilities

You are responsible for:

Ensuring you have the legal right to upload any personal data contained in your User Content
Obtaining all necessary consents to process personal data using the Service
Complying with applicable data protection laws in your use of the Service
Redacting sensitive personal data before uploading documents (recommended)

13.7 Data Processing Agreement

If you process personal data using the Service and are subject to GDPR or UK GDPR, our Privacy Policy includes data processing terms that apply to our role as a data processor.

13.8 Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service. When you first visit our website, you will see a cookie consent notice that explains what cookies we use and allows you to manage your preferences. Currently, we only use essential session cookies necessary for the Service to function (e.g., maintaining your logged-in state). For more information about our use of cookies, please see our Privacy Policy at https://ookulli.com/privacy-policy.

14. Account Termination & Suspension

14.1 Termination by You

You may terminate your Account at any time by:

Logging into your Account and following the account deletion process, or
Sending a written request to hello@ookulli.com

Upon termination by you:

Your access to the Service will cease immediately or within a reasonable time after processing your request
Unused Credits in your Account will be forfeited (no refund except as provided in Section 8.4)
Your data will be deleted within 30 days in accordance with our Privacy Policy

14.2 Suspension by Ookulli

We may suspend your access to the Service immediately, without prior notice, if:

We reasonably believe you have violated these Terms
We reasonably believe your Account is being used for unlawful or harmful purposes
We receive a legal demand or court order requiring suspension
We reasonably believe your Account poses a security risk to the Service or other users
Required to comply with applicable law or regulation

During suspension, you will not be able to access the Service, but your Account data will be retained.

14.3 Termination by Ookulli

We may terminate your Account and these Terms immediately, without prior notice or liability, if:

You commit a material breach of these Terms and fail to remedy the breach within 7 days of written notice
You repeatedly violate these Terms
You engage in fraudulent, illegal, or harmful conduct
We are required to do so by law or court order
We reasonably believe continuing to provide the Service to you would harm Ookulli, other users, or third parties

We may also terminate your Account for convenience by providing 30 days' advance written notice to your registered email address.

14.4 Effect of Termination

Upon termination or expiry of these Terms for any reason:

Immediate Effects:

All rights and licenses granted to you under these Terms immediately cease
You must immediately cease all use of and access to the Service
You may not create a new Account without our express written permission if your Account was terminated for violation of these Terms

Data Deletion:

We will delete your User Content and personal data within 30 days in accordance with our Privacy Policy
You are responsible for exporting or backing up any data you wish to retain before termination

Payment Obligations:

You remain responsible for all fees, charges, and taxes incurred prior to termination
No refunds will be provided except as expressly set out in Section 8.4

Survival:

Sections of these Terms that by their nature should survive termination will continue to apply, including: Sections 5 (Legal Disclaimers), 7.4 (Indemnification for Content), 7.5 (Ookulli IP), 10 (Limitation of Liability), 11 (Indemnification), 12 (Warranties & Disclaimers), 16 (Dispute Resolution), and 18 (General Provisions)

14.5 No Liability for Termination

Except as required by applicable law, we shall have no liability to you or any third party for suspension or termination of your Account or access to the Service.

15. Third-Party Services

15.1 Third-Party Service Providers

The Service integrates with and relies upon third-party services, including but not limited to:

Amazon Web Services (AWS): Cloud hosting, infrastructure, and AI processing (AWS Bedrock)
Stripe: Payment processing

15.2 Third-Party Terms

Your use of the Service may be subject to the terms and conditions of these third-party providers. You are responsible for reviewing and complying with any applicable third-party terms:

AWS Terms of Service: https://aws.amazon.com/service-terms/
Stripe Terms of Service: https://stripe.com/legal/ssa

15.3 No Endorsement

Our integration with third-party services does not constitute an endorsement, sponsorship, or recommendation of those services or their terms. We are not responsible for the practices, policies, or actions of third-party providers.

15.4 Third-Party Failures

We are not liable for:

Failures, outages, errors, or interruptions caused by third-party service providers
Changes to third-party services that affect the functionality of our Service
Third-party service providers' handling or processing of your data
Violations of third-party terms by you

15.5 Data Processing by Third Parties

By using the Service, you acknowledge and agree that:

Your User Content will be processed by AWS (including AWS Bedrock) for the purpose of providing AI analysis
AWS Bedrock may process your data in the United States or other jurisdictions outside the EU/UK
Such processing is governed by AWS's Data Processing Addendum, Standard Contractual Clauses, and the EU-US Data Privacy Framework

15.6 Payment Processing

All payments are processed by Stripe. We do not directly handle or store your full payment card details. By making a purchase, you agree to Stripe's terms and authorize Stripe to process your payment.

16. Dispute Resolution & Governing Law

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Jurisdiction

You and Ookulli irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

16.3 Language

All proceedings, documents, and communications relating to any dispute shall be in the English language.

16.4 Informal Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at hello@ookulli.com with a detailed description of the dispute. We will attempt to resolve the dispute in good faith within 30 days of receiving your notice.

16.5 Limitation Period for Claims

You agree that any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action arose, or such claim or cause of action shall be forever barred, to the extent permitted by applicable law.

16.6 No Class Actions

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Note: This provision may not be enforceable in the UK, EU, or other jurisdictions where class action waivers are prohibited by law. If you are located in such a jurisdiction, this clause does not apply to you, and you retain the right to participate in class or collective proceedings as permitted by applicable law.

If this class action waiver is found to be unenforceable, the entirety of this arbitration/dispute resolution provision shall be null and void.

16.7 Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

17. Changes to Terms

17.1 Right to Modify Terms

We reserve the right to modify, amend, or update these Terms at any time, at our sole discretion, to reflect:

Changes to the Service or its functionality
Legal or regulatory requirements
Changes to our business practices
Security or operational considerations

17.2 Notice of Changes

When we make changes to these Terms, we will:

Update the "Last Updated" date at the top of these Terms
Notify you by sending an email to your registered Account email address
Post a notice on the Service or our website

For material changes that significantly affect your rights or obligations, we will provide at least 30 days' advance notice.

For minor or non-material changes (e.g., clarifications, typographical corrections), we may provide shorter notice or no advance notice.

17.3 Effective Date of Changes

Changes to these Terms will become effective:

For material changes: 30 days after we send notice to you, or on the date specified in the notice
For non-material changes: Immediately upon posting the updated Terms

17.4 Your Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms.

17.5 Right to Reject Changes

If you do not agree to any changes to these Terms, you may terminate your Account in accordance with Section 14.1 before the changes take effect. If you terminate before material changes take effect, we will provide a prorated refund of any unused Credits purchased within the prior 30 days.

17.6 Reviewing Terms

You are responsible for reviewing these Terms periodically. We recommend checking the "Last Updated" date each time you access the Service.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and Ookulli regarding the Service and supersede all prior or contemporaneous agreements, understandings, representations, or communications, whether written or oral.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

That provision shall be deemed severed from these Terms
The remaining provisions shall remain in full force and effect
The invalid provision shall be replaced with a valid provision that most closely reflects the original intent

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Any waiver must be in writing and signed by an authorized representative of Ookulli.

18.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be void.

We may assign, transfer, or delegate these Terms or our rights and obligations under these Terms to any third party, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. We will notify you of any such assignment.

18.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, storms, pandemics, etc.)
War, terrorism, riots, or civil unrest
Government actions, laws, or regulations
Labour disputes or strikes
Failures of telecommunications, internet, or cloud infrastructure
Cyberattacks, hacking, or other malicious activities
Failures of third-party service providers (AWS, Stripe, etc.)

During any force majeure event, our obligations under these Terms shall be suspended for the duration of the event.

18.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Ookulli and do not create any third-party beneficiary rights. No other person or entity shall have any right to enforce any provision of these Terms.

18.7 Notices

Notices to You:
We may provide notices to you by:

Email to your registered Account email address
Posting a notice on the Service or our website
Displaying a notification within the Service interface

Notices sent by email shall be deemed received 24 hours after sending (unless we receive a delivery failure notification).

Notices to Ookulli:
You may provide notices to us by:

Email: hello@ookulli.com
Postal mail: Ookulli OÜ, Angerja tn 4-8, 10412, Põhja-Tallinna linnaosa, Tallinn, Harju maakond, Estonia

Notices to us must be in writing. Notices sent by email shall be deemed received when we send a confirmation of receipt. Notices sent by postal mail shall be deemed received 5 business days after mailing.

18.8 Independent Contractors

The relationship between you and Ookulli is that of independent contractors. These Terms do not create any partnership, joint venture, employment, agency, franchise, or representative relationship between you and Ookulli.

Neither party has the authority to bind the other or to incur any obligation on behalf of the other without the prior written consent of the other party.

18.9 Export Compliance

The Service may be subject to export control laws and regulations of the European Union, United Kingdom, United States, and other jurisdictions. You agree to comply with all applicable export and import laws and regulations in your use of the Service.

You represent and warrant that:

You are not located in a country subject to a comprehensive embargo by the EU, UK, or US
You are not listed on any EU, UK, or US government list of prohibited or restricted parties
You will not use the Service for any purpose prohibited by applicable export control laws

18.10 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect. They do not affect the interpretation of these Terms.

18.11 Interpretation

In these Terms:

"Including" means "including without limitation"
Singular includes plural and vice versa
References to "writing" or "written" include email
"Days" means calendar days unless otherwise specified

18.12 Survival

Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, indemnification obligations, liability limitations, disclaimers, dispute resolution provisions, and these general provisions.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

Ookulli OÜ
Email: hello@ookulli.com
Address: Angerja tn 4-8, 10412, Põhja-Tallinna linnaosa, Tallinn, Harju maakond, Estonia
Company Registration Number: 17155053

For data protection inquiries, you may also contact us at hello@ookulli.com.

We will use reasonable efforts to respond to your inquiry within 5 business days.